Return Policy for Medicine Website (ukmartinbd.com)
Effective Date: [Insert Effective Date]
Thank you for choosing the Medicine website, accessible at ukmartinbd.com. We understand the importance of your health and well-being, and we aim to provide you with the best possible experience. This Return Policy outlines the guidelines and procedures for returning medical products purchased from our website. By making a purchase, you agree to abide by the terms outlined in this policy.
1. Eligibility for Returns:
We accept returns for medical products that meet the following criteria:
- The product was purchased directly from ukmartinbd.com.
- The product is unopened, unused, and in its original packaging.
- The product is returned within the specified return period.
2. Return Period:
The return period for eligible medical products is [Insert Number] days from the date of delivery.
3. Non-Returnable Items:
For health and safety reasons, certain medical products are non-returnable. These may include but are not limited to:
- Prescription medications.
- Products that require refrigeration.
- Consumable items, such as nutritional supplements or vitamins.
4. Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Contact Information] within the return period to request a return.
- Provide the order number, product details, and reason for return.
- Our customer support team will guide you through the return process, including providing a return authorization and shipping instructions.
5. Return Shipping:
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong product shipped, defective item). In such cases, we will provide a prepaid shipping label or reimburse the return shipping cost.
6. Inspection and Refund:
Upon receiving the returned product and verifying its eligibility, we will inspect it to ensure it meets the return criteria. If approved, a refund will be issued to the original payment method within [Insert Number] business days. Please note that the timing of the refund may vary based on your financial institution.
Due to the nature of medical products, we do not offer direct exchanges. If you wish to replace a product, please follow the return process outlined above and place a new order for the desired item.
8. Contact Us:
For any questions or concerns related to our Return Policy, please contact our customer support team using the information provided on our website.
9. Changes to this Policy:
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing from the Medicine website, you acknowledge and agree to the terms of this Return Policy.